Privacy Policy

01 Introduction

PM Culinary Studio is a premium catering service provider based in Bangalore, India. We specialize in providing exceptional catering services for weddings, corporate events, birthday parties, and other special occasions. This Privacy Policy applies to all information collected through our website (www.pmculinarystudio.com), as well as any related services, sales, marketing, or events.

We respect your privacy and are committed to protecting personally identifiable information you may provide us through our website. We have adopted this Privacy Policy to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties.

02 Information We Collect

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or enter information on our site. The types of information we may collect include:

Personal Information

• Full name and title
• Email address
• Phone number (mobile and/or landline)
• Postal address and delivery location
• Event details (date, venue, guest count)
• Dietary preferences and restrictions
• Payment information (processed securely through payment gateways)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and your visit, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visit
• Device type and screen resolution

03 How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our catering services
• Process your bookings, payments, and event requirements
• Communicate with you about your event, including confirmations, updates, and follow-ups
• Send you promotional communications (with your consent) about our services, special offers, and events
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations and resolve disputes

04 Information Sharing & Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

Service Providers

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving our clients, so long as those parties agree to keep this information confidential. These include:

• Payment processing services (Razorpay, PayU, etc.)
• Email marketing platforms (for newsletters with your consent)
• Cloud hosting and data storage providers
• Analytics services (Google Analytics)
• Event venue partners (when required for service delivery)

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.

05 Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

Security Measures We Employ

• SSL Encryption: All sensitive information transmitted via our website is protected using Secure Socket Layer (SSL) technology.
• Secure Payment Processing: We use PCI-DSS compliant payment gateways and do not store your complete payment card details.
• Access Controls: Limited employee access to personal data on a need-to-know basis.
• Regular Backups: Automated backups with encryption to prevent data loss.
• Security Audits: Regular security assessments and vulnerability testing.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.

06 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device when you visit a website.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies in various ways. Most browsers allow you to refuse or accept cookies, delete existing cookies, or set your browser to alert you when websites try to place cookies on your device. Please note that disabling cookies may affect the functionality of our website.

07 Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These rights may include:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information under certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You can object to the processing of your information for marketing purposes.
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within 30 days.

08 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

Retention Periods

• Customer Records: 5 years after the last transaction
• Financial/Transaction Data: 7 years (as required by Indian tax laws)
• Marketing Preferences: Until you unsubscribe or request deletion
• Website Analytics: 26 months
• Inquiry/Quote Requests: 2 years

09 Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

10 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

For significant changes, we will provide a more prominent notice, which may include email notification (if you have provided your email address) or a notice on our website's home page.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after any modifications indicates your acceptance of the updated Privacy Policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

If you are not satisfied with our response or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with a supervisory authority.